Terms and Conditions for Gilded Grain Bakes
Welcome to Gilded Grain Bakes. These Terms and Conditions govern your use of our website, online ordering services, and all other services provided by Gilded Grain Bakes. By accessing or using our online platform, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
1. Acceptance of Terms
By placing an order or using any service offered by Gilded Grain Bakes, you confirm that you are at least 18 years of age or are accessing our online platform under the supervision of a parent or guardian. You agree to comply with all applicable laws and regulations regarding your use of our services.
2. Services Provided
Gilded Grain Bakes specializes in artisan bread, pastries, bespoke cakes, and custom orders, alongside catering services for events. Our online platform allows you to:
- Browse and view our product offerings.
- Place online orders for pick-up or delivery (where available).
- Submit enquiries for bespoke cakes and catering services.
- Learn more about our bakery and philosophy.
3. Ordering and Payment
- Pricing: All prices displayed on our online platform are in pounds sterling (GBP) and are subject to change without prior notice.
- Order Confirmation: Upon successful submission of an order, you will receive an email confirmation. This confirmation does not signify our acceptance of your order, but rather confirms that we have received it. A contract is formed only when we send you a second email confirming that your order is ready for collection or has been dispatched.
- Payment: Payment for all online orders must be made in full at the time of purchase through the payment methods specified on our site.
- Custom Orders: For bespoke cakes and catering, a deposit may be required, and full payment terms will be agreed upon separately in a custom order agreement.
4. Cancellations and Refunds
- Standard Orders: Cancellations for standard online orders must be made at least 24 hours prior to the scheduled pick-up or delivery time for a full refund. Cancellations made less than 24 hours in advance may not be eligible for a refund.
- Bespoke and Catering Orders: Cancellation policies for bespoke cakes and catering services will be outlined in the specific agreement for that order, due to the custom nature and preparation involved.
- Quality Concerns: If you are not satisfied with the quality of our products, please contact us within 24 hours of receiving your order with details and photographic evidence. We will review each case individually and may offer a replacement or credit at our discretion.
5. Intellectual Property
All content on this online platform, including text, graphics, logos, images, and product designs, is the property of Gilded Grain Bakes or its content suppliers and protected by international copyright laws. You may not reproduce, distribute, modify, display, or create derivative works from any content on our site without our prior written permission.
6. Limitation of Liability
Gilded Grain Bakes will not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of our products or services, even if Gilded Grain Bakes has been advised of the possibility of such damages. Our total liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to Gilded Grain Bakes for the services or products giving rise to the claim.
7. Allergens
Our products are prepared in a kitchen where allergens such as nuts, gluten, dairy, and soy are present. While we take steps to prevent cross-contamination, we cannot guarantee that any product is completely free of allergens. If you have any allergies or dietary requirements, please inform us at the time of ordering. We advise customers with severe allergies to exercise caution.
8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Changes to Terms and Conditions
We reserve the right to revise these Terms and Conditions at any time. Any changes will be effective immediately upon posting to our online platform. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.
10. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Gilded Grain Bakes
Cancell Road,
London, City of, SW9 6HN
United Kingdom